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Term of Service

Last Updated: August 2026

Welcome to our website. By browsing this website, joining our waiting list, or booking a session, you agree to comply with and be bound by the following terms and conditions of use.
 

1. Services & Bookings

  • Inquiries & Waitlist: Submitting an inquiry through our website contact form places you on our waiting list. Joining the waiting list does not guarantee an appointment or secure a specific date.

  • Booking Confirmation: A session is only officially confirmed once we agree upon a date and time via email and the appointment is logged into our calendar.
     

2. Location & Travel (Home Visits)

  • Access & Environment: For medium to large group events held at a client’s residence, the client must provide a safe, suitable, and accessible environment for the session to take place.

  • Logistics: Clients must provide an accurate physical address and a backup phone number via email prior to the event date to ensure smooth travel coordination.

  • Delays: If we are delayed due to unforeseen traffic or weather conditions in the Ottawa area, we will contact you immediately via phone or email to adjust the start time.
     

3. Cancellations & Rescheduling

  • Notice Required: If you need to cancel or reschedule your confirmed session, please notify us via email as soon as possible.

  • Our Right to Cancel: We reserve the right to cancel or reschedule a session due to illness, severe weather, or emergencies. In these rare events, we will work with you to find the earliest possible makeup date.
     

4. Limitation of Liability

  • Personal Property & Safety: While we take the utmost care during our sessions and home visits, we are not liable for any accidental damage to personal property or personal injury occurring at the client's location during an event.

  • Website Accuracy: The information on this website is for general informational purposes only and is subject to change without notice.
     

5. Governing Law

These terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada.


6. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

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